Offering the Finest in Luxury Service Training

Creating Service Magic is a luxury service training company founded by Michael Romei, former Chef Concierge of The Waldorf Astoria & Towers, NYC. 

Michael has conducted his program in over 30 countries and 50 destinations. From Dubai to Dublin, Madrid to Moscow, Michael has trained all types of staff in a variety of service oriented businesses. Call centers, cruise lines and luxury hotels have all benefited from Michael’s hands-on approach and 30 years as a luxury service expert.